ITILFND Provider Practice Questions
The free ITILFND: ITIL Foundation questions that deal with provider, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
What are customers of IT services who do NOT work in the same organization as the service provider known as?
Correct answer: B
Explanation
External customers work for a different organization from the service provider and usually pay under a legally binding contract, whereas internal customers are in the same organization.
Question #4
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Correct answer: C
Explanation
Supporting services are not used directly by the business but are required by the service provider to deliver customer-facing services.
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