ITILFND Definition Practice Questions
The free ITILFND: ITIL Foundation questions that deal with definition, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #8
Which is the correct definition of a customer facing service?
Correct answer: A
Explanation
A customer-facing service is an IT service visible to the customer that directly supports the customer's business processes; supporting services are those not directly used by the business.
Question #9
Which one of the following is the BEST definition of the term 'service management'?
Correct answer: A
Explanation
ITIL defines service management as a set of specialized organizational capabilities for providing value to customers in the form of services. Option B describes a system, not service management.
Continue with ITILFND: ITIL Foundation
Unlock the full question bank
You have read the first 10 questions. A subscription opens every question in ITILFND: ITIL Foundation, the full timed practice test, and your progress and weak-topic reporting.
Single exam
$19.99for 30 days
Full question bank and practice test for one exam, for 30 days.
Single exam
$49.99for 1 year
One exam for a full year. Nothing renews and nothing to cancel.
Full access
$39.99/mo
Every exam in the catalogue, month to month.
Full access
$199.99/yr
Every exam in the catalogue for a year.
Already subscribed? Sign in to pick up where you left off.