Free ITILFND: ITIL Foundation Exam Questions and Answers
ITIL Foundation is part of the ITIL 4 scheme from PeopleCert. ITIL 4 exams are identified by tier and module rather than by a code — Foundation, then Practitioner modules, then the Specialist, Strategist and Leader modules that stack into the Managing Professional and Strategic Leader designations. Foundation is 40 questions in 60 minutes at 65% and can be self-studied; every module above it requires an accredited training course before you may sit it.
Candidates comparing ITILFND exam dumps, ExamTopics and other ITILFND practice tests use this page for the answers and explanations behind each question. Download the free ITILFND PDF, then sit the timed ITILFND exam simulation before booking with ITIL.
Last updated: September 27, 2026
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Question #2
What are customers of IT services who do NOT work in the same organization as the service provider known as?
Correct answer: B
Explanation
External customers work for a different organization from the service provider and usually pay under a legally binding contract, whereas internal customers are in the same organization.
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Discussion
Explain your reasoning, not just the letterBrowse the free questions by topic
More ITILFND questions
- Question 1Which one of the following would NOT be defined as part of every process?
- Question 3What would you call the groups of people who have an interest in the activities, targets, resources and deliverables…
- Question 4What type of services are NOT directly used by the business but are required by the service provider to deliver…
- Question 5What is the act of transforming resources and capabilities into valuable service better known as?
- Question 6Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
Other ITIL certifications
- ITILFND V4: ITIL 4 Foundation (opens in a new tab)
- ITIL 4 Drive Stakeholder Value (DSV) (opens in a new tab)
- ITIL Practitioner (opens in a new tab)
- ITIL 4 High-velocity IT (HVIT) (opens in a new tab)
- ITIL 4 Sustainability in Digital & IT (opens in a new tab)
- ITIL 4 Acquiring & Managing Cloud Services (opens in a new tab)
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FAQ
Learn More: https://www.axelos.com/certifications/itil-service-management/
- Q1: How many questions are on the ITIL 4 Foundation exam and how long is it?
- A: The real exam has 40 multiple-choice questions to be answered in 60 minutes, and it is closed book. You need 65%, which is 26 correct answers out of 40, to pass.
- Q2: Are there prerequisites for ITIL 4 Foundation?
- A: No. PeopleCert lists no entry requirements for ITIL 4 Foundation; it is the entry-level certification in the ITIL scheme and the usual prerequisite for the higher-level modules.
- Q3: What languages is the ITIL 4 Foundation exam available in?
- A: As of October 2026 PeopleCert offers ITIL 4 Foundation in 12 languages: English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish and Thai.
- Q4: How is the ITIL 4 Foundation exam delivered?
- A: PeopleCert delivers the exam through its web-based exam driver with online proctoring, so you can sit it from home or office. Accredited training organisations can also arrange sessions.
- Q5: How long is ITIL 4 Foundation valid and how do you renew it?
- A: ITIL certifications are valid for three years. You can renew by logging 60 CPD points over the three years (20 per year) as a PeopleCert Plus member, by passing another certification in the same product suite before the renewal date, or by retaking the exam.
- Q6: How much does the ITIL 4 Foundation exam cost?
- A: PeopleCert's own listing shows the ITIL 4 Foundation exam bundle from £541 including VAT as of October 2026, with eLearning bundles at £1,235 and £1,483 (the latter includes a free retake). Prices differ by country and by accredited training provider.
- Q7: Is there a newer version of ITIL Foundation?
- A: Yes. PeopleCert now offers ITIL Foundation (Version 5), which keeps the same closed-book format of 40 multiple-choice questions in 60 minutes with a 65% pass mark and is available in nine languages. PeopleCert plans to sunset all ITIL 4 modules on 31 December 2027, and ITIL 4 Foundation holders can move to Version 5 via a Foundation Bridge exam or progress directly to higher-level Version 5 modules without retaking Foundation.
- Q8: What is the ITILFND: ITIL Foundation exam?
- A: ITILFND: ITIL Foundation is a ITIL certification exam. Judging by the questions in our bank, it concentrates on itil, problem, details, lifecycle and provider.
- Q9: What topics does the ITILFND: ITIL Foundation exam cover?
- A: Questions in our ITILFND: ITIL Foundation bank cluster around itil, problem, details, lifecycle, provider, four, known and activities. Working through the full set is the quickest way to find which of these you are weakest on.
- Q10: How should I prepare for ITILFND: ITIL Foundation?
- A: Work through the ITILFND: ITIL Foundation practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q11: Are these real ITILFND: ITIL Foundation exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITILFND: ITIL Foundation. Answers are verified and updated weekly.
- Q12: Where do I register for the ITILFND: ITIL Foundation exam?
- A: Register through ITIL directly at https://www.axelos.com/certifications/itil-service-management/. Exampractice is not affiliated with ITIL and does not administer the exam.
- Q13: Is there a free ITILFND: ITIL Foundation sample?
- A: Yes. Every ITILFND: ITIL Foundation page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q14: What are ITIL Certification Exams?
- A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
- Q15: Why should I pursue ITIL Certification?
- A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
- Q16: What are the benefits of ITIL Certification?
- A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
- Q17: Who should take ITIL Certification Exams?
- A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
- Q18: What types of ITIL Certification Exams are available?
- A: ITIL offers various certification levels, including:
- Q19: How do I prepare for ITIL Certification Exams?
- A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
- Q20: Where can I take ITIL Certification Exams?
- A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
- Q21: How do ITIL Certifications impact my career?
- A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
- Q22: Are there any prerequisites for ITIL Certification Exams?
- A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
- Q23: How often do I need to recertify for ITIL Certifications?
- A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.