CRT-261 Knowledge Practice Questions

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness?

• AA. Contact Salesforce to send a report on article efficacy.
• BB. Send out a monthly survey to customers requesting feedback.
• CC. Install Knowledge Base Dashboards and Reports AppExchange package.
• DD. Create a group of super users that will evaluate and manage articles.

Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge. Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge? Choose 2 answers

Select 2 answers.

• AA. Remove Apex code references to the Article RecordType field.
• BB. Configure the Visualforce page to use the Lightning Design System.
• CC. Rename the Visualforce page to "Lightning Knowledge"
• DD. Remove Apex code references to the ArticleType field.