MB-240 Technicians Practice Questions
The free MB-240: Microsoft Dynamics 365 for Field Service (beta) questions that deal with technicians, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
You are a Dynamics 365 for Field Service consultant. One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite. You need to provide a recommendation of which solution your customer should use to achieve their request. What should you recommend?
Correct answer: B
Explanation
Connected Field Service uses IoT device data to detect and often remotely resolve issues, reducing the number of onsite technician visits.
Question #6
You are entering products and services into Dynamics 365 CE Field Services. You need to ensure that your field technicians can use the products when completing work orders. Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
Select 2 answers.
Correct answer: B, C
Explanation
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
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