ITIL 4 Service Configuration Management CMDB Practice Questions
The free ITIL 4 Service Configuration Management questions that deal with CMDB, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #4
You notice discrepancies in the configuration management database (CMDB). What should you do first?
Correct answer: B
Explanation
Investigating discrepancies helps in understanding the root cause of issues before making updates.
Question #6
In a major incident, why would the service configuration manager review the CMDB?
Correct answer: C
Explanation
The CMDB helps identify impacted CIs, aiding in effective incident management.
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