1D0-626 Online Practice Questions

A customer is trying to use an online store but reports that the site is not loading. What should you recommend as the first step in troubleshooting?

• AA. Check their internet connection
• BB. Clear the browser cache
• CC. Try a different device
• DD. Update their browser

An online business wants to improve its user experience. Which approach should they take first to gather feedback?

• AA. Conduct a customer survey
• BB. Increase product prices
• CC. Implement a new advertising strategy
• DD. Upgrade the website design

If a customer complains that they did not receive their online order confirmation email, what is the most appropriate immediate action you should take?

• AA. Refer them to the payment processor
• BB. Resend the email confirmation
• CC. Blame the customer for a typo
• DD. Assume the order was not placed

A business is launching a new product online. What is the best initial marketing strategy to build awareness?

• AA. SEO optimization
• BB. Social media ad campaign
• CC. Email blast to existing customers
• DD. Improve website functionality