500-442 Calls Practice Questions
The free 500-442: Administering Cisco Contact Center Enterprise questions that deal with calls, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #7
A contact center has several teams managing different product lines. How can calls be directed to the appropriate team?
Correct answer: D
Explanation
Interactive Voice Response (IVR) directs callers based on their selections.
Question #8
An issue arises where calls are not being recorded as per policy. What should the contact center admin check first?
Correct answer: C
Explanation
Checking recording configuration ensures calls are set to be recorded properly.
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