500-051 Agents Practice Questions
The free 500-051: Unified Communications Contact Center Express Implementation - UCCX questions that deal with agents, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #6
How can an administrator ensure that calls are distributed evenly among agents?
Correct answer: A
Explanation
Skill-based routing ensures calls are evenly distributed based on agent skills.
Question #7
If an incoming call is not being routed to any available agents, what should the administrator check first?
Correct answer: C
Explanation
The queue configuration should be checked first to ensure it is set up correctly for incoming calls.
Question #8
Which type of routing allows calls to be distributed based on the skills of the agents?
Correct answer: D
Explanation
Skill-Based Routing distributes calls based on the specific skills of the agents.
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