Certified Rooms Division Executive (CRDE) Hotel Practice Questions

What is the primary goal of revenue management in a hotel?

• AA. To optimize room prices
• BB. To increase guest satisfaction
• CC. To provide free upgrades
• DD. To improve staff training

How should a hotel process a guest's special requests?

• AA. Fulfill them at any cost
• BB. Delegate to housekeeping only
• CC. Ignore them if complicated
• DD. Document and communicate to staff

In hotel management, what does ADR stand for?

• AA. Allocated Distribution Rate
• BB. Average Daily Rate
• CC. Attractive Dining Rate
• DD. Advanced Departure Reminder

What is the purpose of conducting a SWOT analysis in hotel management?

• AA. Assess only financial performance
• BB. Develop a layout for the hotel
• CC. Analyze competitor pricing
• DD. Identify strengths, weaknesses, opportunities, threats