Certified Lodging Owner (CLO) Guest Practice Questions

During peak season, how can you ensure that your staff is well-prepared to handle increased guest volume?

• AA. Limit guests to one per room
• BB. Increase hours for all staff
• CC. Hire temporary staff before peak season
• DD. Reduce guest services

A guest has requested late checkout. What is the best way to accommodate this request?

• AA. Charge them a fee immediately
• BB. Request they leave their room cleaned
• CC. Agree right away without checking
• DD. Check the occupancy levels and inform them later

A guest mentions that their Wi-Fi is slow. How should the front desk handle this situation?

• AA. Apologize and ignore the complaint
• BB. Reboot the router in their room
• CC. Offer a discount for their stay
• DD. Explain that slow Wi-Fi is common

A guest reports that their luggage has been lost. What is your immediate course of action?

• AA. Suggest they buy new clothes
• BB. Advise them to find it themselves
• CC. Assist them by filing a lost luggage report
• DD. Tell them it's their responsibility

What is the appropriate response when a guest is dissatisfied with the room cleanliness?

• AA. Ignore the complaint
• BB. Suggest they clean it themselves
• CC. Offer to have it cleaned immediately
• DD. Blame the housekeeping staff