CTA Governance Practice Questions
The free CTA: ServiceNowCertified Technical Architect questions that deal with governance, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #3
What does a ServiceNow governance framework typically define? Choose 3 answers
Select 3 answers.
Correct answer: A, B, C
Explanation
A governance framework defines what decisions must be made, who makes them and how they are reached, giving accountability. Meeting schedules and delivery methods are supporting details, not the framework's definition.
Question #5
Under technical governance policies, what does environmental management in ServiceNow primarily define?
Correct answer: A
Explanation
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes: Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other. Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication. Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring. Why not the other options? B: Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management. C: User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists. D: Application customization: Application customization is governed by development and configuration standards, not directly by environmental management. [Reference: ServiceNow platform documentation, ITIL 4 framework, =================]
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