CRT-251 Universal Practice Questions

Universal Containers’ current solution for managing its forecasts is cumbersome. The sales managers do NOT have visibility into their teams’ forecasts and are NOT able to update the forecasts. As a result, the managers are continually asking their sales representatives to provide updated forecast data via email or phone. Which two solutions should a consultant recommend to help Universal Containers improve the management of their forecasts? Choose two answers.

Select 2 answers.

• AA. Enable override forecast permission in the Manager’s profile.
• BB. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
• CC. Create a forecast hierarchy and assign managers to the forecast manager role.
• DD. Create forecast Chatter groups where sales representatives can post and share their forecasts.

Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules. What can Universal Containers do to address the issue without changing its integration?

• AA. Set the organization-wide defaults for accounts to public read/write.
• BB. Contact Salesforce support to add an index to the account object.
• CC. Ensure that the generic user has the Modify All Data permission.
• DD. Ensure that the generic user has NOT been assigned to a role.

Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages. What should a consultant recommend to meet this requirement?

• AA. Enable Salesforce Console for Sales to see customer purchasing activity.
• BB. Create a global publisher action to view all customer purchasing activity.
• CC. Enable the Orders object in Salesforce to track customer purchases.
• DD. Create a custom object related to the account, contact, and contract objects.

Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base. With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? Choose three answers.

Select 3 answers.

• AA. Type of training delivered
• BB. Sales rep quota targets
• CC. Management communications
• DD. Maintenance release schedule
• EE. Training in local language

Universal Containers forecasts and closes business monthly, and it needs to store details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month. What should a consultant recommend to meet this requirement?

• AA. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
• BB. Create a reporting snapshot to run daily and store the results in a custom object.
• CC. Create a reporting snapshot to run weekly and store the results in a custom object.
• DD. Schedule a custom forecast report to run daily and store the results in a custom report folder.

Universal Containers has enables Advanced Currency Management. How is the converted amount data reported on a report that spans time periods when the exchange rate was different?

• AA. Converted amounts are based on exchange rates that use the oldest entry.
• BB. Converted amounts are based on the exchange rates entered in the opportunity.
• CC. Converted amounts are based on exchange rates that use the current entry.
• DD. Converted amounts are based on the historical exchange rate associated with the close date.