Certified User Experience Designer Kicks Practice Questions

Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understandtheir Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods. Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers

Select 2 answers.

• AA. Social Desirability Bias
• BB. Randimized Bias
• CC. Objectivity Bias
• DD. Recency Bias

Cloud Kicks wants to create an external facing site where users can: * Manage and submit cases via the web. * Browse and search Knowledge Base articles. * Contact Support via lice chat. Which cloud should be used to design anappropriate solution for CK’s users?

• AA. Experience Cloud
• BB. Sales Cloud
• CC. Marketing Cloud
• DD. Service Cloud

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated. In which two ways could confirmation bias be avoided? Choose 2 answers

Select 2 answers.

• AA. Interview users about the intended use of the product to support the questionnaire creation.
• BB. Obtain user feedback to reinforce known assumptions and support design decisions.
• CC. Diversity feedback by ensuring it features as many unique perspective as possible.
• DD. Review questions to remove assumptions about issues or problem not supported by quantitative data.

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?

• AA. Wireframe Prototype
• BB. Heuristic Review
• CC. Dairy Study
• DD. Task Analysis

Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design. Which three new records would typically be created when they convert a lead? Choose 3 answers

Select 3 answers.

• AA. Contact
• BB. Activity
• CC. Converted Lead
• DD. Account
• EE. Opportunity