Free MS-220: Troubleshooting Microsoft Exchange Online Exam Questions and Answers
Troubleshooting Microsoft Exchange Online is exam MS-220, part of Microsoft Certifications. Microsoft exam codes name the solution area rather than the level — AZ for Azure, DP for data, MS for Microsoft 365, PL for Power Platform, SC for security, AI for Azure AI — with one reliable rule: any exam numbered 900 or 901 is Fundamentals. Every technical exam is scored from 1 to 1000 with 700 to pass, a scaled score Microsoft notes is explicitly not 70% of the marks.
Candidates comparing MS-220 exam dumps, ExamTopics and other MS-220 practice tests use this page for the answers and explanations behind each question. Download the free MS-220 PDF, then sit the timed MS-220 exam simulation before booking with Microsoft.
Last updated: September 29, 2026
- Exam code
- MS-220
- Provider
- Microsoft
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #2
A company uses Exchange Online. The company creates a public folder mailbox named Pub1. A user named User1 reports they are unable to access Pub1. User1 reports they receive the following error message after you configure the permission on Pub1: There is no existing permission entry found for user: User1 You need to resolve the issue. Which cmdlet should you use?
Correct answer: B
Explanation
When permissions on a public folder mailbox do not appear, Update-PublicFolderMailbox forces the mailbox to re-read the hierarchy and permission entries so User1's access works. Set-PublicFolder and Set-MailPublicFolder only change folder properties.
Continue with MS-220: Troubleshooting Microsoft Exchange Online
Unlock the full question bank
You have read the first 10 questions. A subscription opens every question in MS-220: Troubleshooting Microsoft Exchange Online, the full timed practice test, and your progress and weak-topic reporting.
Single exam
$19.99for 30 days
Full question bank and practice test for one exam, for 30 days.
Single exam
$49.99for 1 year
One exam for a full year. Nothing renews and nothing to cancel.
Full access
$39.99/mo
Every exam in the catalogue, month to month.
Full access
$199.99/yr
Every exam in the catalogue for a year.
Already subscribed? Sign in to pick up where you left off.
Discussion
Explain your reasoning, not just the letterBrowse the free questions by topic
More MS-220 questions
- Question 1You need to troubleshoot the executives' archive mailbox issue. What should you do?
- Question 3A company uses Exchange Online. A user reports receiving the following non-delivery report (NDR) when sending an email…
- Question 4A company uses Exchange Online. A user configures a Microsoft Outlook rule to forward email to external recipients. The…
- Question 5A company uses a Microsoft Exchange Server 2019 hybrid environment. User mailboxes are hosted on the Exchange Server…
- Question 6A company uses Exchange Online. The company enables modern authentication. Users report that Microsoft Outlook…
All MS-220: Troubleshooting Microsoft Exchange Online practice questions →
Other Microsoft certifications
- AZ-500: Microsoft Azure Security Technologies (opens in a new tab)
- MS-101: Microsoft 365 Mobility and Security (opens in a new tab)
- MS-102: Microsoft 365 Administrator (beta) (opens in a new tab)
- MS-100: Microsoft 365 Identity and Services (opens in a new tab)
- PL-900: Microsoft Power Platform Fundamentals (opens in a new tab)
- AZ-305: Designing Microsoft Azure Infrastructure Solutions (opens in a new tab)
Reviews
Write a review★★★★★
Exam Practice is worth every penny. The mock exams are realistic, and the feedback helped me focus on key areas.
Amit SharmaVerified buyer
★★★★★
I highly recommend Exam Practice. The feedback after each test helped me improve significantly, and I passed my exams easily.
Oscar NyströmVerified buyer
★★★★★
This platform is a lifesaver. The practice questions and explanations are so detailed. It’s the best study tool I’ve ever used.
Hannah SmithVerified buyer
FAQ
Learn More: https://learn.microsoft.com/en-us/credentials/
- Q1: What is the MS-220: Troubleshooting Microsoft Exchange Online exam?
- A: MS-220: Troubleshooting Microsoft Exchange Online is a Microsoft certification exam. Judging by the questions in our bank, it concentrates on exchange, mailbox, online, emails and user1.
- Q2: What topics does the MS-220: Troubleshooting Microsoft Exchange Online exam cover?
- A: Questions in our MS-220: Troubleshooting Microsoft Exchange Online bank cluster around exchange, mailbox, online, emails, user1, pub1, outlook and sender. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for MS-220: Troubleshooting Microsoft Exchange Online?
- A: Work through the MS-220: Troubleshooting Microsoft Exchange Online practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real MS-220: Troubleshooting Microsoft Exchange Online exam questions?
- A: They are drawn from officially released past questions and from community members who have sat MS-220: Troubleshooting Microsoft Exchange Online. Answers are verified and updated weekly.
- Q5: Where do I register for the MS-220: Troubleshooting Microsoft Exchange Online exam?
- A: Register through Microsoft directly at https://learn.microsoft.com/en-us/credentials/. Exampractice is not affiliated with Microsoft and does not administer the exam.
- Q6: Is there a free MS-220: Troubleshooting Microsoft Exchange Online sample?
- A: Yes. Every MS-220: Troubleshooting Microsoft Exchange Online page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are Microsoft Certification Exams?
- A: Microsoft Certification Exams validate your expertise in using and managing Microsoft’s technologies and solutions, including Azure, Office 365, Windows, and more. These certifications demonstrate your proficiency in deploying, configuring, and optimizing Microsoft products to support business operations and IT infrastructure.
- Q8: Why should I pursue Microsoft Certification?
- A: Microsoft Certification enhances your professional credibility, showcasing your skills and knowledge in Microsoft technologies. This can lead to better job opportunities, higher salaries, and career advancement in IT, cloud computing, software development, and related fields.
- Q9: What are the benefits of Microsoft Certification?
- A: Benefits include recognition as a certified Microsoft professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest Microsoft technologies and best practices.
- Q10: Who should take Microsoft Certification Exams?
- A: IT professionals, system administrators, developers, cloud engineers, data analysts, and anyone involved in managing and implementing Microsoft solutions should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of Microsoft Certification Exams are available?
- A: Microsoft offers various certification paths, including:
- Q12: How do I prepare for Microsoft Certification Exams?
- A: Preparation can include official Microsoft training courses, study guides, practice exams, online tutorials, and hands-on experience with Microsoft products and solutions.
- Q13: Where can I take Microsoft Certification Exams?
- A: Microsoft Certification Exams can be taken online with remote proctoring or at authorized Pearson VUE testing centers worldwide, providing flexibility to fit your schedule and location.
- Q14: How do Microsoft Certifications impact my career?
- A: Microsoft Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT, cloud computing, software development, and other tech-related fields.
- Q15: Are there any prerequisites for Microsoft Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior experience with Microsoft products. Check the specific requirements for each certification path on the Microsoft Learn website.
- Q16: How often do I need to recertify for Microsoft Certifications?
- A: Microsoft Certifications typically require renewal every year or two, depending on the certification, to ensure that certified professionals stay updated with the latest technologies and industry practices.