ITILFND V4: ITIL 4 Foundation Chain Practice Questions
The free ITILFND V4: ITIL 4 Foundation questions that deal with chain, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #1
Which service value chain activity deals with the purchase of new products?
Correct answer: B
Explanation
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value: Plan Engage Design and Transition Obtain/Build Deliver and Support Improve https://www.bmc.com/blogs/itil-service-value-chain/
Question #5
Which value chain activity is concerned with the availability of service components?
Correct answer: D
Explanation
The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications. https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%20a
Question #10
Which service value chain activity relates with buying new products?
Correct answer: B
Explanation
Obtain/build is one of the six activities of the service value chain, which is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization1. Obtain/build activity relates with buying new products, as well as designing, developing, and testing new or changed service components2. This activity ensures that service components are available when and where they are needed and meet agreed specifications3. References: ITIL Foundation - ITIL 4 Edition, page 10; ITIL® 4 – A Pocket Guide, page 21; ITIL® 4 Practice Guide: Service Value Chain, page 9.
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