ITIL 4 Incident Management Incidents Practice Questions
The free ITIL 4 Incident Management questions that deal with incidents, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #3
In ITIL, which role is primarily responsible for managing incidents?
Correct answer: A
Explanation
The Incident Manager oversees the entire incident management process.
Question #6
How should a service desk prioritize incidents?
Correct answer: A
Explanation
Prioritization should consider both the impact on the business and the urgency of the incident.
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