Free ITILF: ITIL Foundation Exam Questions and Answers
ITIL Foundation (ITILF) is an ISEB certification exam. This page has free ITILF practice questions with answers and explanations, set out the way the real exam asks them, plus a timed ITILF practice test that scores you against the pass mark.
Candidates comparing ITILF exam dumps, ExamTopics and other ITILF practice tests use this page for the answers and explanations behind each question. Download the free ITILF PDF, then sit the timed ITILF exam simulation before booking with ISEB.
Last updated: October 3, 2026
- Exam code
- ITILF
- Provider
- ISEB
- Questions in our bank
- 1000+
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- First 10, with answers
- Our test mode duration & pass mark
- 130 mins · 70%
- Verified answers
- Reviewed weekly
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Question #8
Which two processes will contribute MOST to enabling effective problem detection?
Correct answer: C
Explanation
Problems are detected mainly through analysis of incident trends and event monitoring alerts, so incident and event management contribute most.
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Discussion
Explain your reasoning, not just the letterBrowse the free questions by topic
More ITILF questions
- Question 1A process owner has been identified with an ??I?? in a RACI matrix. Which one of the following would be expected of…
- Question 2Which of the following service desk organizational structures are described in service operation? 1: Local service desk…
- Question 3Which process is responsible for dealing with complaints, comments, and general enquiries from users?
- Question 4Which one of the following includes four stages called Plan, Do, Check and Act?
- Question 5At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
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FAQ
- Q1: Is the ITIL v3 Foundation exam retired?
- A: Yes. AXELOS discontinued the ITIL v3 Foundation exam in English on 1 July 2021, with the v3 Intermediate exams following on 1 January 2022, and the ITIL 4 Foundation exam replaced it as the entry-level ITIL certification. Existing ITIL v3 Foundation certificates remain valid.
- Q2: How many questions are on the ITIL 4 Foundation exam and how long is it?
- A: The real exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book.
- Q3: What is the passing score for ITIL 4 Foundation?
- A: You need at least 65%, which means 26 correct answers out of 40.
- Q4: How much does the ITIL 4 Foundation exam cost?
- A: PeopleCert prices the exam by region and bundle. As of October 2026 its UK exam bundle (official eBook, exam voucher and learning resource kit) is listed at £541 including VAT, with eLearning packages at higher prices; buying through an accredited training organization will have its own pricing.
- Q5: Are there prerequisites for the ITIL 4 Foundation exam?
- A: No. ITIL 4 Foundation has no prerequisites and is the entry-level certification of the ITIL 4 scheme.
- Q6: What languages is the ITIL 4 Foundation exam available in and how is it delivered?
- A: The exam is offered in English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish and Thai, and is delivered by PeopleCert through online proctoring using its web-based exam platform, with a webcam, a quiet room and government photo ID required.
- Q7: How long is the ITIL 4 Foundation certification valid?
- A: ITIL 4 certifications must be renewed every three years from your most recent ITIL 4 exam. You can renew by earning 20 CPD points a year for three consecutive years (60 in total) through PeopleCert, or by passing another ITIL 4 certification in the same product suite.
- Q8: What happens if I fail the ITIL 4 Foundation exam?
- A: You can buy a new exam voucher and sit again; PeopleCert sets no mandatory waiting period. PeopleCert also sells a Take2 resit option, but it only applies if it was purchased before you sat the original exam.
- Q9: What is the ITILF: ITIL Foundation exam?
- A: ITILF: ITIL Foundation is a ISEB certification exam. Judging by the questions in our bank, it concentrates on itil, desk, provider, continual and transition.
- Q10: What topics does the ITILF: ITIL Foundation exam cover?
- A: Questions in our ITILF: ITIL Foundation bank cluster around itil, desk, provider, continual, transition, problem, enabling and four. Working through the full set is the quickest way to find which of these you are weakest on.
- Q11: How should I prepare for ITILF: ITIL Foundation?
- A: Work through the ITILF: ITIL Foundation practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q12: Are these real ITILF: ITIL Foundation exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITILF: ITIL Foundation. Answers are verified and updated weekly.
- Q13: Where do I register for the ITILF: ITIL Foundation exam?
- A: Register through ISEB directly. Exampractice is not affiliated with ISEB and does not administer the exam.
- Q14: Is there a free ITILF: ITIL Foundation sample?
- A: Yes. Every ITILF: ITIL Foundation page shows a free sample of real questions. Upgrading opens the full bank and the practice test.