500-440 UCCX Practice Questions

In a Cisco UCCX environment, what feature allows agents to receive calls, emails, and chats seamlessly?

• AA. Intelligent Call Distribution
• BB. Unified Agent Desktop
• CC. Call Recording
• DD. Social Media Integration

When integrating a voice application with a CRM in a UCCX environment, which methodology is recommended?

• AA. API integration
• BB. Manual entry of data
• CC. Using third-party tools
• DD. Flat file transfer

If a contact center needs advanced reporting capabilities, which Cisco UCCX feature should be utilized?

• AA. Unified Reporting
• BB. Call Monitoring
• CC. Historical Reporting
• DD. Call Control APIs

What Cisco tool can help analyze the performance of agents in UCCX?

• AA. Cisco Jabber
• BB. Cisco Supervisor Desktop
• CC. Cisco Prime
• DD. Cisco WebEx