300-810 Jabber Practice Questions
The free 300-810: Implementing Cisco Collaboration Applications (CLICA) questions that deal with jabber, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #1
Refer to the exhibit. A Cisco Jabber for windows users Is reporting an Issue with phone control. Which action will resolve this issue?

Correct answer: D
Explanation
Jabber desk phone control uses CTI, so the end user must belong to Standard CCM End Users and Standard CTI Enabled groups; without them CTI control fails.
Question #2
An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of 10.0.1.200. and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the image onto the blanks in the image to complete this configuration. Not all options are used.

Match each item to its target.
Correct answer: CLEAR = 1; PRODUCT_MODE = Phone_Mode; AUTHENTICATOR = CUCM; TFTP = 10.11.20.201; CTI = 10.0.1.200

Question #4
An engineer is configuring DNS for service discovery in a jabber deployment for On-premises Clients. Which snippet will complete the SRV record name _ tcp.example.com?
Correct answer: A
Explanation
On-premises Jabber service discovery uses the _cisco-uds._tcp.example.com SRV record to locate Unified CM; _collab_edge is used for MRA from outside the network.
Question #8
Refer to the exhibit. When troubleshooting an internal Jabber login problem, there is a pop-up about a certificate error, and then the login fails The FQDN of Cisco UCM is cucm.ex.com. and the FODN of the IM and Presence Server is imp.ex.com. Which two actions should be taken to fix this issue? (Choose two.)

Select 2 answers.
Correct answer: B, D
Explanation
Jabber rejects the CallManager certificate because it is untrusted, so either sign the Cisco UCM CallManager certificate with a trusted CA or import that certificate into the PC's Trusted Certificate Authorities store.
Question #9
Refer to the exhibit. A customer reports that after a network failure, all of the Cisco Jabber clients are not switched back to their home nodes. An engineer determines that the primary Cisco IM&P server is in Failed Over state. Which two actions should be performed to bring the system back to operational state and to prevent future occurrences? (Choose two.)

Select 2 answers.
Correct answer: B, D
Explanation
Manual fallback from the Failed Over state is triggered with the Fallback button in the Server Action pane, and both IM&P nodes must be present in the Presence Redundancy Group for automatic fallback to work later.
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