6202 Agent Practice Questions
The free 6202: Avaya Aura Contact Center Implementation questions that deal with agent, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #6
In the context of Avaya Aura, what does the term "agent" refer to?
Correct answer: D
Explanation
An agent is a call center employee who handles customer inquiries.
Question #8
What feature enables real-time monitoring of agent activities in Avaya Aura?
Correct answer: B
Explanation
The Supervisor Dashboard allows for real-time monitoring of agent activities.
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